ITQM 2020 & 2021 Call for Papers, Chengdu, China, July 9-11, 2021



MIT’s Richard C. Larson Recipient of the First-ever Daniel Berg Medal


       New Delhi, India, December 9, 2017. The International Academy of Information Technology and Quantitative Management (IAITQM) has awarded the first-ever Daniel Berg Lifetime Achievement Medal to Richard C. Larson, Mitsui Professor of Data, Systems, and Society at the Massachusetts Institute of Technology (MIT), Cambridge, Massachusetts, USA. The medal was presented on December 9 to Professor Larson at the IAITQM conference in New Delhi Professor Larson also presented an invited keynote address, “Queues in Service Systems: Some Unusual Applications and New IT-Facilitated Methodologies.


       IAITQM created this medal in Daniel Berg’s name, honoring his distinguished achievements in the technology and service systems. The medal is to be presented at IAITQM’s conferences to an individual who has made over his/her lifetime significant contributions to technology innovation, service systems and strategic decision making. Berg’s career includes early industrial positions at Westinghouse, as well as a full-time academic career, which began at Carnegie-Mellon University as dean and later provost. He then assumed the provost position at Rensselaer Polytechnic Institute, then became the institute’s president and is now an emeritus professor. He has continued his academic career as Distinguished Research Professor of Engineering at the University of Miami in Coral Gables, Florida. He is a Fellow of Institute of Electrical and Electronics Engineers (IEEE), Institute for Operations Research and the Management Sciences (INFORMS), American Association for the Advancement of Science (AAAS) and a member of the National Academy of Engineering (U.S.). His professional work has been at the forefront of service systems and technology, leading efforts to create and coalesce “service systems” initiatives at INFORMS, the U.S. National Science Foundation and in private companies. He helped create the new INFORMS journal, Service Science, where he is a member of the Editorial Board.


       Richard Larson, the Medal recipient, has devoted his MIT-based professional career to the service sector, now representing about 80 percent of the U.S. economy. Dr. Larson has made significant contributions, often with his students and colleagues, in both public and private sector services. His public-sector work includes urban emergency services (police, fire and emergency medical), public health (e.g., pandemic influenza, PTSD), technology-enabled education (e.g., MIT BLOSSOMS, MIT LINC, postal services, urban sanitation, criminal justice, dynamics of the federally-funded doctoral research workforce, and disaster management. His private sector research includes industrial gas distribution, home energy management, and quality of customer service. He is considered an expert on queues or waiting lines, both the physics and psychology of queues. With physics, Dr. Larson is inventor of the Hypercube Queueing Model -- for deploying urban emergency services -- and the Queue Inference Engine, using ’big data’ to determine the performance of technology-enabled queues such as automatic teller machines. Regarding the psychology of queues, Dr. Larson – using his alter-ego identity as “Dr. Queue” -- has been covered extensively by national and international media. Dr. Larson is a Founding Fellow of INFORMS, Past President of the Operations Research Society of America (ORSA), Past President of INFORMS, and member of the U.S. National Academy of Engineering. His publications have won best-paper awards in three different academic fields.


       Founded by an international team led by Professor Yong Shi (Professor of Information Systems and Quantitative Analysis, University of Omaha and Chinese Academy of Sciences), The International Academy of Information Technology and Quantitative Management is a global community for educators, scholars, policy makers and professionals to promote innovation and excellence of information technology and quantitative management. The inaugural meeting of IAITQM took place in Omaha, Nebraska (United States) on Sunday, June 3, 2012. To date, participants have represented over 60 countries.


Richard Larson (left) receiving first-ever Daniel Berg Lifetime Achievement Medal from Daniel Berg,
New Delhi, India, December 9, 2017